APS Hospitality Solution

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Refund Policy – APS Hospitality Solution

Refund Policy

At APS Hospitality Solution, we aim to provide the highest level of customer satisfaction. If for any reason you are not completely satisfied with your purchase, we have outlined our refund policy below to ensure a smooth process.

1. Refund Eligibility

  • Refunds will only be issued if the product is found to be defective, damaged during transit, or not as described in the order.
  • Products must be returned in their original, unused condition, with all packaging, labels, and documentation included.
  • Refund requests must be made within 7 days from the date of receipt. After 7 days, we are unable to process any refund requests.

2. Non-Refundable Items
The following items are not eligible for refunds:

  • Customized products or those made to specific measurements (unless defective).
  • Products that have been used, installed, or altered in any way.
  • Products that have been damaged due to improper handling, storage, or misuse.

3. Process for Requesting a Refund

  • To request a refund, please contact our customer support team at aps.ho.so@gmail.com or call us at +91 9702707382. Provide your order number, product details, and a brief description of the issue.
  • We may request photos or videos to assess the damage or defect.
  • Once your refund request is approved, you will receive instructions for returning the product.
  • The returned item must be sent to our address within 7 days of receiving the return authorization.

4. Refund Method

  • Refunds will be processed using the same payment method used at the time of purchase.
  • Once your returned product has been received and inspected, your refund will be processed within 7-10 business days.
  • Shipping charges are non-refundable unless the product is defective or incorrect.

5. Damaged or Defective Items
If your product arrives damaged or defective:

  • Please report the issue immediately (within 48 hours of delivery).
  • We will assess the issue and offer either a full refund or replacement based on the situation.
  • We may request you to send us pictures of the damaged or defective product.

6. Exchange Policy
In cases where you prefer to exchange your product for an alternative, you must request an exchange within 7 days of delivery. Please refer to our Exchange Policy for more details.

7. Contact Us
If you have any questions or concerns regarding our refund policy or your order, feel free to reach out to us:

  • Phone Number: +91 9702707382
  • Email Address: aps.ho.so@gmail.com
  • Address: 23,24,25 Laxami Market, Near Central Hospital, Karjat Road, Badlapur (E) Thane Maharashtra 421503

We value your business and strive to ensure your satisfaction with every purchase. Thank you for choosing APS Hospitality Solution!